AI-powered support automation for an online retailer
An AI assistant integrated with the order system, handing off complex cases to staff.
The challenge
Support agents spent most of their day answering the same order and returns questions.
Our solution
An AI assistant integrated with the order system that resolves common requests and hands complex ones to staff.
Outcomes
- Instant answers to common order and return questions
- Smooth hand-off to human agents for complex cases
- Support coverage outside office hours